Long term air b and b1/4/2024 ![]() ![]() ![]() They should simply NOT ALLOW long-term rentals through their platform. Airbnb has NO BUSINESS acting like a property manager. We are also opening a small claim against them. We have now changed our maximum rental to 14 days, and will be renting OUTSIDE OF AIRBNB for any future "long term" rentals. ![]() They told us that this is "an ongoing problem" that they are "working to correct", BUT. They have "escalated" the call, and now we have to wait SEVENTY-TWO hours for a call back. We spent 45 minutes on the phone this morning with a couple of CSRs who "can't do anything about it". Airbnb never released A SINGLE PENNY of the additional fees to us, stating that it would all be released on January 15. The guest accepted the alteration request and paid for the additional time (he has a receipt showing the money was taken from his account). We made the alteration request and gave them a slight discount. On December 29, they asked if they could extend for two additional weeks (for a total of 5 weeks). We have a family of 7 who originally booked the house for 3 weeks (December 14 - January 4), and they paid for the full three weeks upfront. We are currently *trying* to deal with Airbnb over $888 they have been holding for the last three weeks. ![]()
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |